Can I return, exchange or get a refund on an item in my order?

If unfortunately some of the products in your order do not meet your expectations, only the damaged or missing products, at the time of receipt of the package, will be replaced within 14 working days from receipt of the package.

The customer must send photos of the damaged products and the shipping box by email to contact@highonfun.com mentioning his order number.

To initiate a return, please contact our customer service within 14 days of receiving the package. Please note that the return shipping costs are exclusively at the customer's expense.

The goods must be returned to us in new condition and in their original unopened and unused packaging. You must make your shipment with a tracking number, otherwise the refund will not be made.

We will not be able to take back any parcel for which no element allows us to identify the sender (name, first name, address, order number).

The return packages take between 6 to 12 working days to be delivered to us after deposit. We advise you to keep your tracking numbers. The customs taxes which could have been claimed could not be refunded to you.

Once your package is received, allow a few days for our logistics team to process your package. You will receive an email to notify you when the refund has been approved and processed.

My order arrived damaged, what can I do?

Please send a message with pictures to contact@highonfun.com

The items I received in my order are not the right ones, what should I do?

Please send a message with pictures to contact@highonfun.com